Last Updated: January 1, 2025
1. INTRODUCTION
This Cookie Policy explains how Wellys Pharma ("Company," "we," "us," or "our") uses cookies and similar tracking technologies on the Wellys Pharma software platform ("Service" or "Website").
By using the Service, you consent to the use of cookies and tracking technologies as described in this Policy.
2. WHAT ARE COOKIES
2.1 Definition
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you access a website or web application. Cookies allow the website to recognize your device and remember information about your visit.
2.2 Similar Technologies
In addition to cookies, we may use similar tracking technologies, including:
- Web beacons (pixel tags): Small graphic images embedded in web pages or emails to track user activity
- Local storage: Browser-based storage mechanisms (localStorage, sessionStorage)
- Flash cookies: Data stored by Adobe Flash Player
- Device fingerprinting: Techniques to identify devices based on configuration and settings
- Log files: Server logs that record access times, IP addresses, and browsing activity
References to "cookies" in this Policy include all such tracking technologies.
3. TYPES OF COOKIES WE USE
3.1 Essential Cookies
These cookies are strictly necessary for the operation of the Service and cannot be disabled without severely impacting functionality.
Purpose:
- User authentication and session management
- Security and fraud prevention
- Load balancing and performance optimization
- Remembering user preferences and settings
Retention: Session-based (deleted when you close your browser) or persistent (stored for up to 12 months)
Legal Basis: Necessary for performance of the contract between you and Wellys Pharma
3.2 Functional Cookies
These cookies enhance the functionality and personalization of the Service.
Purpose:
- Remembering your language preferences
- Storing user interface customizations
- Maintaining user-selected display settings
- Remembering form inputs to improve user experience
Retention: Up to 12 months
Legal Basis: Consent (where required) or legitimate interest in improving user experience
3.3 Performance and Analytics Cookies
These cookies collect information about how users interact with the Service to help us improve performance and functionality.
Purpose:
- Analyzing usage patterns and feature adoption
- Monitoring Service performance and errors
- Identifying popular features and content
- Conducting A/B testing and experimentation
- Generating aggregated usage statistics
Data Collected:
- Pages visited and features used
- Time spent on the Service
- Navigation paths and click patterns
- Browser type and operating system
- IP addresses (anonymized where possible)
- Error messages and crash reports
Retention: Up to 24 months
Legal Basis: Consent (where required) or legitimate interest in improving the Service
Third-Party Analytics Providers:
We may use third-party analytics services to collect and analyze performance data. These providers operate under their own privacy policies and may set their own cookies.
3.4 Advertising and Marketing Cookies
We currently do not use advertising or marketing cookies. If this changes in the future, we will update this Policy and obtain appropriate consent.
4. FIRST-PARTY VS. THIRD-PARTY COOKIES
4.1 First-Party Cookies
First-party cookies are set directly by Wellys Pharma and are used to provide and improve the Service. We have direct control over these cookies.
4.2 Third-Party Cookies
Third-party cookies are set by external service providers, such as analytics platforms or payment processors. These providers may collect data across multiple websites.
Third-party services we may use include:
- Analytics providers
- Payment processors
- Cloud infrastructure providers
- Content delivery networks (CDNs)
- Customer support platforms
Each third-party provider operates under its own privacy policy. We are not responsible for third-party data processing practices.
5. DATA COLLECTED THROUGH COOKIES
5.1 Types of Information Collected
Cookies may collect the following information:
Technical Data:
- IP address (may be anonymized)
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Screen resolution
- Referring website URL
Usage Data:
- Pages viewed and features accessed
- Date and time of access
- Duration of visit
- Navigation paths and click behavior
- Search queries within the Service
- Error messages and system logs
Authentication Data:
- Session identifiers
- Login status
- User preferences and settings
5.2 Personal Data
Some cookies may process personal data, such as IP addresses or user identifiers linked to your account. Such processing is governed by our Privacy Policy and applicable data protection laws, including Moroccan Law 09-08.
5.3 Cross-Border Data Transfer
Cookie data may be transferred to and processed on servers located in Germany (European Union). By using the Service, you consent to this cross-border transfer. See our Privacy Policy for more information.
6. PURPOSE OF COOKIE USE
We use cookies for the following purposes:
6.1 Authentication and Security
- Maintaining secure login sessions
- Verifying user identity
- Preventing unauthorized access and fraud
- Detecting and mitigating security threats
6.2 Service Functionality
- Remembering user preferences and settings
- Providing personalized user experiences
- Enabling core Service features
- Maintaining shopping carts or form inputs (if applicable)
6.3 Performance Monitoring
- Monitoring Service uptime and availability
- Identifying and diagnosing technical issues
- Optimizing load times and performance
- Testing new features and improvements
6.4 Analytics and Improvement
- Understanding how users interact with the Service
- Identifying popular features and content
- Measuring the effectiveness of new features
- Conducting research and analysis to improve the Service
6.5 Legal Compliance
- Complying with legal and regulatory obligations
- Responding to law enforcement requests
- Enforcing our Terms of Service and policies
- Protecting our legal rights and interests
7. COOKIE MANAGEMENT AND CONSENT
7.1 Your Choices
You have several options for managing cookies:
Browser Settings:
Most web browsers allow you to:
- View and delete cookies stored on your device
- Block all cookies or only third-party cookies
- Receive notifications when cookies are set
- Clear cookies when you close your browser
To manage cookies through your browser, consult your browser's help documentation:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Microsoft Edge: Settings > Privacy, search, and services > Cookies and site data
Cookie Preference Center:
We may provide a cookie preference center within the Service where you can manage your cookie settings for non-essential cookies.
7.2 Consequences of Disabling Cookies
IMPORTANT: Disabling or blocking essential cookies may severely impair or completely prevent access to the Service. If you disable cookies, you may experience:
- Inability to log in or maintain authenticated sessions
- Loss of user preferences and customizations
- Reduced functionality or broken features
- Inability to use certain Service components
We do not guarantee Service functionality if essential cookies are disabled.
7.3 Do Not Track Signals
Some browsers offer "Do Not Track" (DNT) signals. Our Service does not currently respond to DNT signals, as there is no industry consensus on how to interpret such requests.
7.4 Mobile Device Settings
Mobile devices may offer settings to limit tracking and advertising. Consult your device's privacy settings for options such as:
- Limit Ad Tracking (iOS)
- Opt out of Ads Personalization (Android)
8. RETENTION PERIODS
Cookie retention periods vary based on type:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Stored for periods ranging from 30 days to 24 months, depending on purpose
You can delete cookies at any time through your browser settings.
9. LEGAL BASIS FOR COOKIE USE
9.1 Moroccan Law Compliance
Our cookie practices comply with Moroccan Law 09-08 concerning the protection of personal data and applicable regulations issued by the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP).
9.2 Legal Bases
We rely on the following legal bases for cookie use:
- Consent: For non-essential cookies, where required by law
- Contractual necessity: For cookies essential to providing the Service
- Legitimate interests: For performance, security, and analytics purposes, where consent is not required
9.3 Withdrawal of Consent
If you have consented to non-essential cookies, you may withdraw consent at any time by:
- Adjusting your cookie preferences in our cookie preference center (if available)
- Deleting cookies through your browser settings
- Contacting us at the email address provided below
Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
10. THIRD-PARTY SERVICES
10.1 Third-Party Privacy Practices
Third-party service providers that set cookies through the Service operate under their own privacy policies. We recommend reviewing the privacy policies of:
- Analytics providers
- Payment processors
- Cloud service providers
10.2 No Liability for Third Parties
Wellys Pharma is not responsible for the privacy practices, data collection, or cookie use of third-party service providers. You interact with third-party services at your own risk.
10.3 Links to Third-Party Sites
The Service may contain links to third-party websites. We are not responsible for the cookie practices of external sites. We recommend reviewing the cookie policies of any third-party sites you visit.
11. SECURITY
11.1 Security Measures
We implement reasonable security measures to protect cookie data from unauthorized access, alteration, or disclosure.
11.2 No Absolute Security
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of cookie data.
11.3 Disclaimer of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELLYS PHARMA SHALL NOT BE LIABLE FOR ANY SECURITY BREACHES, UNAUTHORIZED ACCESS, OR DATA LOSS RELATED TO COOKIES.
12. CHILDREN'S PRIVACY
The Service is not directed to individuals under the age of 18. We do not knowingly collect information from minors through cookies. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information.
13. CHANGES TO THIS COOKIE POLICY
We reserve the right to modify this Cookie Policy at any time. Changes will be effective upon:
- Posting the updated Policy on our website
- Sending email notification to registered users (for material changes)
The "Last Updated" date at the top of this document indicates when the Policy was last revised.
Continued use of the Service after changes constitutes acceptance of the updated Cookie Policy. If you do not agree to the changes, you should discontinue use of the Service and delete cookies through your browser.
14. INTERNATIONAL USERS
The Service is currently offered exclusively within Morocco. Users accessing the Service from outside Morocco do so at their own risk and are responsible for compliance with local laws.
Cookie data may be transferred to and processed in the European Union (Germany). See our Privacy Policy for information on cross-border data transfers.
15. CONTACT INFORMATION
For questions about this Cookie Policy or our cookie practices, please contact:
Wellys Pharma
Email: contact@wellys.ma
To exercise your rights under Moroccan Law 09-08, including withdrawal of consent for non-essential cookies, contact us at the email address above.
16. DATA PROTECTION AUTHORITY
If you have concerns about our cookie practices, you may file a complaint with:
Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP)
Avenue Annakhil, Hay Riad
Rabat, Morocco
Website: www.cndp.ma
COOKIE TABLE SUMMARY
Below is a summary of the cookies we use:
| Cookie Category | Purpose | Duration | Legal Basis |
|---|---|---|---|
| Essential Cookies | Authentication, security, core functionality | Session or up to 12 months | Contractual necessity |
| Functional Cookies | User preferences, customization | Up to 12 months | Consent or legitimate interest |
| Performance/Analytics Cookies | Usage analysis, performance monitoring | Up to 24 months | Consent or legitimate interest |
Note: Specific cookie names, providers, and retention periods may vary. This table provides general categories.
By using the Service, you acknowledge that you have read and understood this Cookie Policy and consent to the use of cookies as described herein.